Kundenzufriedenheit

Customer satisfaction

Recommendation rate of almost 100%

Longstanding, successful customer relations are not without their reasons. As part of our quality management work, we gather regular, anonymous feedback from the people who use our counselling services.

Even after just one counselling session, there are often positive effects on work activities.

  • 98.1% of the people in counselling rate our Employee Assistance Program as good or very good
  • Almost 100% would recommend the Fürstenberg Institut to their colleagues
  • 77% immediately felt powerful positive effects of the counselling on their work activities

Customer satisfaction survey: "very good"

Our 2016 customer satisfaction survey produced the following results:

  • More than half of our customers come from recommendations
  • The close personal contact and the company’s positive image are decisive factors for working with the Fürstenberg Institute
  • 94.6% of our customers are satisfied with both our customer care and our services


Top marks
from customers
100%
recommendation
Satisfied
counselling clients

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