FAQ for Employees: myFürstenberg

myFürstenberg: Online from October!

We have completely redesigned our customer login for you with a lot of passion and added a lot of new content and tools! From the beginning of October, you can use myFürstenberg free of charge as an employee of one of our client companies.  

Do you already have questions about the new platform? You will find the answers here! 


  • myFürstenberg is the new mental health platform of the Fürstenberg Institute, which will replace the previous client login area. Here, as an employee or manager, you will find our online calendar to book a consultation as well as the free registration for our events. A new addition is a self-help area: in our extensive media library you will find lots of exciting content in the form of videos, podcasts, meditation exercises and documents that you can access on demand at any time. This way you will find exactly what suits your needs. Another new feature is that you no longer have to log in via the company access, but you can create your own personal profile with your email address and your own password. This also allows you to save content such as a 5-minute meditation for your lunch break. However, you will still be able to use the general company access. Even with a personal profile, we are of course bound by confidentiality, i.e. you will of course remain anonymous and your company will never receive any information about your use.

  • All employees and managers of our client companies receive free access to myFürstenberg.

  • To use myFürstenberg, you will receive access data from your company as usual. These consist of a company-specific user name and a PIN. With this data, you have the option of logging into the general company account or creating your personal profile. If you create a personal profile, you can use your e-mail address and assign an individual password. If you forget your password, you can easily reset it yourself via a link.

  • There are two ways to log in:

    • Create a personal profile
    • Logging in with a company profile

    We have put together a step-by-step guide for you here:

  • If you have already created a personal profile and cannot remember your password, you can easily reset your password by clicking on "Forgotten password" when you log in. You will then receive a link to the e-mail address you provided during registration and can then set up a new password yourself.  

     

    If you do not yet have a personal profile and you have forgotten the access data for your company, please contact the responsible contact person in your company or contact our client service. You can reach us free of charge from the German landline network on 0800/3877836.

  • If you have created a personal profile, you can mark content from the media library as favourites. To do this, simply click on the small star ("Favourites star") in the article. You will then always find your favourites in your profile.

  • No, the duty of confidentiality also applies to the use of myFürstenberg. Your employer will never receive personal information about its employees and managers. All services that you can use are treated by us as strictly confidential. 

  • Yes, we take all precautions to protect your data in the best possible way. All our servers are located in Germany and we work with an experienced agency. In addition, we only collect your data according to the minimum principle. This means that we only request information from you when it is urgently needed and appropriate. You also still have the option to register anonymously or with a pseudonym and receive advice.

  • As usual, there are several ways to book an individual counselling session. If you have a personal profile, you can easily book counselling in our booking calendar. There you can see exactly which counsellors are available for your desired date. You also have the option of dialling into the instant counselling directly from myFürstenberg. Alternatively, you can of course still call our client service and make an appointment for counselling by phone. The contact form on our website is also still available for this purpose. 

  • This is still possible. You either have the option of creating your personal profile with a pseudonym or you contact our client service directly and arrange anonymous counselling by telephone. 

  • As usual, you will find an overview of all our free events in myFürstenberg. Clicking on "To register" will take you to the registration for the respective event. This is also possible without a personal profile in myFürstenberg. 

  • myFürstenberg can be accessed from any device. The entire platform is mobile-optimised and can therefore also be used optimally on smartphones and tablets. There are no specific technical requirements for use. Should technical problems occur, please first report them to the responsible contact person in your company. They will contact us if necessary.

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