Online Beratung

Online counselling

Make the most of our online counselling service and talk to the Fürstenberg counsellors in a video chat or text chat on work-related, health-related or personal matters.

Anonymous, free of charge and no travel times – we offer you professional counselling services wherever you are, even from your mobile devices.

Read in our FAQ everything important about our online counselling.

  • Online counselling lets you see the counsellor in a video image, speak to the counsellor, as well as look at and discuss documents or websites together, if you wish. These new features now enable you to talk to us online too, as personally and confidentially as ever.

  • The communication takes place in a virtual, protected and encrypted room. None of it is recorded or stored. You are the only person to receive the access link to the counselling session, so no one else can enter the virtual counselling room. This means that online counselling is personal and discreet –just as counselling always is with us.

  • All you need is an internet-enabled device that you wish to use for the online counselling. That could be your laptop, a tablet (e.g. iPad) or even your smartphone if you are on the go.

    You can test to see if you can use your device for online counselling here.

  • All you have to do is make a note of the arranged time for the appointment. Make sure we can contact you by phone for the appointment and that you have an internet-enabled device in front of you so that you can start the online counselling.

  • At the arranged time, you will receive a phone call from the counsellor to make sure that everything works properly. At the same time, you will receive an e-mail containing the access link to the virtual counselling room. The session starts as soon as you click on the link and enter the counselling room.

    You can download a guide here.

The advantages of our online counselling: flexible, free and strictly confidential

Appointments – flexible, fast and customised

  • Arranging an appointment – a call or an e-mail is enough
  • Appointment offered within max. 5 working days
  • Flexible counselling times (e.g. morning, evening, lunch break) 

Personal counselling – no distractions and no travel times

  • Specialist counsellors for all questions
  • Personal counselling with no travelling involved
  • Video chat or text chat, also from mobile devices 

Additional information – direct to your screen

  • Exchanging and working on documents via screen sharing and downloads directly from the chat
  • Feedback and idea development via whiteboard feature

Data protection – absolutely secure 

Virtual counselling room is protected by:

  • Personal access data
  • Encrypted communication / connection

Make an appointment for an online session

  • by telephone at 0800 / 38 77 836
    (free from the German landline network, or 00 800 / 38 77 83 62 free from the landline network in Austria and Switzerland). Costs may be incurred for calls from abroad or from mobile networks.
  • via the contact form on the website or
  • by e-mail to




Exclusive section for our customers

As an exclusive service for our customers, we offer you a special selection of further information and material for download. Please log in using your user name and current password.

This content is password protected.

Problems finding the log-in data? Click here.


ContactLayer Image


We use cookies to give you the best experience possible with our website and to improve our communication with you. We consider your selection and will only use the data you have approved us to gather.

These cookies help making a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

These cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. With this information we can constantly improve the experience we offer on our website.

These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.